2. Russia
Russia can feel incredibly cold to the average American traveler—and not just because of the weather. Public smiles are rare, small talk is almost nonexistent, and service workers may appear indifferent or impatient. Many Americans are shocked by the lack of customer service friendliness, especially in restaurants and government offices. In Russian culture, friendliness to strangers is not expected or encouraged; instead, stoicism is a sign of strength and professionalism. This cultural divide makes even routine exchanges—like ordering a meal or asking for directions—feel like a confrontation. Political tensions and long-standing mistrust between Russia and the United States may add to the chilly reception some Americans feel. In cities like Moscow and St. Petersburg, English is spoken more often, but even here, warmth is not guaranteed. For Americans used to casual friendliness, Russia’s social codes can come off as deeply unfriendly.
